Shipping is an important part of your shopping experience and we will work hard to make it as easy for you as possible
Our goal is to ensure the fast delivery of your order, therefore if you wish to make any changes such as amendments to your delivery details, changing item preferences or cancelling your order altogether, you will need to contact us within 30 minutes of payment being made.
Once your order is packed and ready, the couriers will then pick up your parcel directly from our warehouse and aim to deliver it within 1~3 working days in general. All products are dispatched via track and trace courier. When your order is dispatched you will receive an email from us confirming that your order has been dispatched and advising your tracking number which will link to our courier's web page so that you can keep an eye on progress. We work with Courier Post & Fastway which varies on delivery time frame.
Generally, items that go with courier would be delivered within 1 to 3 working days while rural areas may take up 2 extra working days.
PLEASE NOTE: for rural area transport, the item will be delivered to the nearest carrier depot. Therefore, you will be required to leave your phone number, so that the carrier will make a contact with you once your item arrives at their depot.
Unfortunately, we DO NOT accept PO BOX, parcelpod, and any other non-physical addresses at the moment; we also DO NOT accept any other Island addresses. We sincerely apologise for the inconvenience.
The more you fill your shopping cart the more you will save! Purchase more than one item in any single order and save a mass amount of postage!
All orders are processed and shipped on business days only, Monday-Friday, excluding major holidays.
Orders placed on Saturdays and Sundays will be processed on the next business day.
We only ship items within New Zealand however; we have allocated standard rates for everyone living in New Zealand.
We would like to make everything simple for everyone. Shipping charges are indicated and calculated on each product's page. The shipping charge indicated will be the same for any NZ address, so you have no need to worry about pricey shipping costs wherever you are in NZ!
Couriers do not deliver during Weekends and Public Holidays. Grab 'n Save do not dispatch orders outside business working hours. We also cannot guarantee that the couriers delivering your parcel won't run into any hiccups or delays. For an up to date status of your parcel, we recommend that you contact the courier company directly. If your parcel is lost or damaged, please be in touch with us so that we can assist you in the matter.
Kindly contact us at firstname.lastname@example.org for any enquiries. Thank you and enjoy shopping!