Frequently Asked Questions
Q: Why purchase from us?
A: Every item you find at Grab 'n Save has been reviewed by our team of experts. You can rely on our customer care service after purchasing. Our prices and fees are among the most competitive in the industry. Our staff hand pick new featured items weekly to make sure you never run out of creative ideas.
Q: What are the benefits of having an account with Grab 'n Save?
A: You may have exclusive access to our latest products and promotions available on our website. We might send you a surprise birthday gift as well on your special day! Who knows... come join us now!
Q: If I purchase more than one item do I need to pay for shipping more than once?
A: To ensure you always pay a fair price for delivery you will be presented with exact shipping rates in the checkout, based upon your delivery address and all items' weight and size in you shopping cart. Postage will not be double counted on each product e.g. delivery fee stays the same if one courier bag is enough for several small items in cart, and the extra for rural delivery only charge once no matter how many items in your order etc.
Q: Is it safe to to use my credit card on your site?
A: Shopping here at Grab 'n Save is safe. Our website is protected by SSL encryption technology which secures your session with every browser that you use for every transaction.
Q: Do you ship overseas?
A: No sorry, we ONLY ship within NZ at the moment. All currency indicated is in NZD.
Q: How long will it take to get my product?
A: Approximately within 1-3 days. For more info please refer to our Shipping Information.
Q: Where can I track my order?
A: All orders will receive an email confirmation with a tracking number and link so you can get the latest status on your shipping.
Q: Can I Modify Or Cancel My Order?
A: Please be sure to check your orders before final payment. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. Another order can be placed, but any incorrect orders will have to go via our usual return process.
If you have further concerns and/or enquiries please kindly email us at firstname.lastname@example.org , and our ever friendly customer service team will take care of you.